Terms & Conditions
TERMS & CONDITIONS
By accessing and using this website the user accepts and agrees to be bound by the Terms and
Conditions. Users should check for current Terms and Conditions as these can be updated and
changed from time to time.
PURCHASING TICKETS ONLINE
Children aged 2 years and above will require a separate ticket.
Items like knifes, lighter, match box, cigarettes, firearms and all types of inflammable objects are
Customer is solely responsible to take care of their belongings.
BOOKING OF TICKETS
The user must provide Grand Venice with the correct information pertaining to the cardholders
name, card type, the card number, the card expiry date and the security code on the back of the
card (if any) in order to make payment to Grand Venice. The user shall be responsible for the
correctness of the information provided and shall not be indemnified if the information is wrongly
entered whether intentional or unintentional.
The user must ensure the correctness of all details of the booking before finally booking their
tickets as Grand Venice will accept no responsibility and will not issue a refund for wrong
bookings that are the fault of the user. If the user experiences problems with the booking
process, they are to call the helpline number of Grand Venice specified on the website. The Portal
shall not cancel any bookings once the transaction is completed.
Once the booking has been processed, the user will receive a confirmation e-mail to their e-mail
address with all the relevant details of their booking. Grand Venice is not responsible and will not
issue a refund to the user for selecting the wrong tickets or if the user does not meet the
minimum age requirements for that particular activity. The online booking is non-transferable and
cannot be further sold.
To collect the tickets the user has to show or carry the print out of the confirmation mail to Grand
Venice representative at the ticket counter procure the ticket. The user shall also carry proof of
Unless specified otherwise User is subscribed to Grand Venice & Grand Venice Partner
promotions related communication through SMS & Email.